Privacy Policy

1. Introduction

Welcome to Rehearse ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of minors using our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our training video feedback platform.

Rehearse is designed to provide a safe, professional environment for instructors, students, and parents to share and review training videos without exposure to social media platforms.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, role (coach, club manager, parent, or other)
• Organization Details: Activity type, organization name, team size
• Profile Information: Any additional information you choose to add to your profile
• Content: Training videos, comments, feedback, and other user-generated content you upload or create
• Communications: Messages, support requests, and other communications with us

2.2 Information Collected Automatically

• Usage Data: Information about how you use the platform, including access times, pages viewed, and features used
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Cookies and Tracking: We use session cookies to maintain your login state and improve user experience
• Video Metadata: Upload times, video duration, file size, and viewing statistics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our video feedback platform
• Create and manage user accounts and access controls
• Enable video uploads, storage, playback, and timestamped commenting
• Facilitate parent/guardian management of minor accounts
• Send service-related communications, updates, and security alerts
• Respond to support requests and customer inquiries
• Analyze usage patterns to improve features and user experience
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations and enforce our Terms of Service

4. Children's Privacy

We take children's privacy seriously. Our platform is designed to allow minors to access training content without requiring social media accounts.

• Parental Consent: Accounts for users under 18 must be created and managed by a parent or legal guardian
• Limited Data Collection: We collect only the minimum information necessary to provide the service for minor users
• No Marketing to Minors: We do not use personal information collected from minors for marketing purposes
• Parent Controls: Parents have full access to manage, view, and delete their children's content and accounts
• Compliance: We comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act) and Australian privacy legislation

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

5.1 With Your Permission

Videos and comments are shared with instructors, students, and parents within your organization as directed by you.

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Video processing and streaming services
• Payment processors
• Email and communication services
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Rehearse, our users, or others.

5.4 Business Transfers

If Rehearse is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting employee access to personal information
• Secure authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account is active
• Deleted Accounts: After account deletion, personal information is removed within 90 days, except where retention is required by law
• Videos and Content: Deleted within 30 days of deletion request unless needed for legal compliance
• Backup Systems: Data in backup systems is purged according to our standard backup rotation schedule

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@rehearse.app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

13. Australian Privacy Principles

For Australian users, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you have a complaint about our handling of your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).